1) Guarantee of Quality: Centre Service Limited guarantees that all products contained in our products are of the highest quality. Occasionally certainitems may be unavailable at the last minute in which case we will provide asubstitute . Whilst we try to avoid this happening, we guarantee that theitem provided will be of at least equal quality and value, and will be asclose to the original item as possible.

2) Payment Options: Centre Service Limited accepts all major credit anddebit cards (no minimum) and uses a secure payment system, WorldPay, whichhas been developed in association with the NatWest Bank PLC.

3) Credit Card Security: We know of no documented cases of credit card fraudusing our shopping system over the Internet. All credit card numbers areencrypted in the software when the order is placed using 2048 bit encryptionsystems. They are not held in clear text on any web site.

4) Delivery Methods & Times: We only despatch our products by a specialist couriers or UK 1st class post, to ensure that items are handled carefully and that they arrive unbroken! Delivery Schedule: With exception of weekends, Christmas period and Bank Holidays, we aim to process your order as swiftly and efficiently aspossible. Normally orders are despatched the next working day after your order is received, with delivery the following working day. If you require delivery to another country, please contact us for a quotation.

5) Delivery Charges: These are included in the cost of the product packages unless different instructions are offered by the customer or a delivery is for another country. Postage/delivery is charged at cost.

6) Returns Procedure: Centre Service Limited makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product not being delivered within 15 working days from the despatch date (Saturdays and Sundays not included) customers should advise Centre Service Limited. Centre Service Limited will make every effort to locate the product, and if necessary, send a replacement at our expense or provide a full refund. If a product arrives damaged in any way, customers should contact Centre Service Limited within 3 days of receipt and return the package within 7 days. Centre Service Limited will either send a replacement product or replacement items, upon confirmation that the damaged items have been returned.

7) Refunds: Refunds for valid claims will be made via the same method of payment as used to place order.

8) Retention of Title: This remains with Centre Service Limited until the goods are paid for in full.

9) Responsibility for Local Taxes & Duties: These are the responsibility of the shopper or recipient in the country of destination. VAT is included within the prices shown for each item.

11) Application of Value Added Tax (VAT): VAT is included in the cost of each product package, where applicable (VAT number 349 5804 123).

12) Order Confirmations: Upon submitting an order using our automated shopping basket system, with payment made through the secure payment gateway servers, you will receive two e-mails. An 'Order Confirmation' from Centre Service Limited and a 'Transaction Authorised' receipt. If you submit anorder requesting payment by any other method you will receive an 'Order Confirmation' once payment has been made.

13) Stock Levels: Our shopping basket system is operated using an inventory with stock in hand. Confirmed orders indicate the item(s) ordered are in stock. If for any reason the stock levels show an item out of stock or insufficient quantity to meet the customers demands, please contact us bye-mail at info@centre-service.co.uk and we will advise the date that stock item will be available again.

14) Confirmation of Despatch: Confirmation of despatch of orders will besent by e-mail on despatch or shipment of all orders, showing consignment tracking number with date and time of despatch.

15) Invoices: Will be sent when goods are paid for in full.

16) Order Inquiries: To follow up on the delivery of a product or for any inquiries contact: UK - 01977 512152 and International - Telephone +44 1977512152 or Fax +44 1977 603218 or you can email us on info@centre-service.co.uk.

17) Data Protection: Centre Service Limited does not sell to anyone its database of customers and information contained on customers remains confidential to the company. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Should you wish to contact us regarding our Privacy Policy please contact our Operations Manager by e-mail - info@centre-service.co.uk

18) Substitutions: Whilst every effort will be made to supply the items as specified, the contents of our product packages are subject to availability. Centre Service Limited reserves the right to substitute items of similar or higher value, where appropriate, should the need arise. Where there are prohibitions on any items to certain countries, those items will be substituted with alternative items of a similar value.

19) Multiple orders: For multiple orders (company or corporate products) please contact us separately by e-mail: info@centre-service.co.uk

20) Unforeseen Circumstances: While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Centre Service Limited.

21) If you have a complaint, please contact us immediately by e-mail to info@centre-service.co.uk or by phone - UK - 01977 512152 and International - Telephone +44 1977 512152 or Fax +44 1977 603218 All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt within seven working days. These terms and conditions do not affect your consumer's statutory rights.

22) Law: These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.

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